Cancellations and refunds
Effective date: 24 June 2026
This page covers cancelling an order and getting a refund. See our shipping policy for delivery timelines, or the full terms of use for everything else.
Cancelling before dispatch
Cancellation requests should be submitted before your order is dispatched. Sign in and go to Orders to cancel an order that hasn't shipped yet, or email support@medmust.in with your order reference.
Cancelling after dispatch
Once an order has shipped, it can no longer be cancelled through self-service. Contact support@medmust.in and we'll advise on the best next step for your order.
Refunds
Approved refunds are processed back to the original payment method through Razorpay. Refund timing after approval depends on your bank or card issuer.
Digital access
Digital access (question banks, MCQ practice, and other learning content) may not be reversible once activated or meaningfully used, so digital-only orders are generally not eligible for cancellation after purchase.
Damaged or incorrect items
If a physical item arrives damaged or doesn't match your order, email support@medmust.in with your order reference and photos of the item so we can arrange a replacement or refund.
Support
For any cancellation or refund question, email support@medmust.in with your order reference and account email.